Position :
【Customer Service Assistant 】

工作内容

• 了解客户的询问并确保他们得到答复并解决他们的问题
• 提供高水平的专业精神和称职的客户服务
• 能够按照流程以友好、礼貌的方式与客户进行有效沟通
• 快速反应，高效处理工作

符合职业条件

• 优秀的沟通能力，能够与客户建立和维护关系
• 熟悉Word、Excel办公技能
• 具有良好的态度和承诺的个性以及良好的人际沟通能力
• 善于时间管理、口头和书面沟通
• 有职业道德和进取的态度
• 能独立工作

Position:
【Sales & Marketing Assistant】

工作内容

• 品牌营销思维确保达至企业目标 
• 管理和熟悉社交媒体平台Facebook、Instagram、官方网站等。
• 协助创建趋势和有吸引力的数字广告和营销内容 
• 制定活动和营销计划 – 参与短、中、长期营销策划 
• 分析公司在线平台和受众定位 
• 能够对照片和视频进行编辑和内容文案创作 
• 协助数字营销，例如Facebook Advertising

符合职业条件

• 熟悉办公技能Word、Excel 
• 较强的沟通能力，擅长内容写作
• 精通图像和视频编辑软件，
• 积极思考，有责任感，热爱挑战 
• 热衷于社交媒体，富有创造力并善于使用各种社交媒体平台。 
• 注重细节，态度积极，乐于学习，能独立工作。
• 有基本的 Adob​​e Photoshop 熟悉者优先 
• 基本管理社交媒体平台和 Facebook 广告 

Position:
【Purchasing Assistant】

工作内容

• 协助与供应商下订单
• 监控库存水平并生成采购订单
• 与供应商协调以获得产品信息，协商定价，产品质量、交货或退货
• 进行市场调研，以确定新的供应商、产品和新兴趋势，以保持在电子商务行业的竞争力。
• 与现有供应商保持良好的关系，评估其绩效，并探索降低成本或改善条款的机会。
• 提供支持，解决与产品可用性、运输延误或质量问题相关的客户查询或投诉。.

符合职业条件

• 候选人必须至少拥有商业管理、供应链管理或任何相关研究领域的文凭/学位 
• 在采购、供应链管理领域具有丰富工作经验，最好是在电子商务或零售环境中。 
• 优秀的沟通和谈判技巧，能够建立并维护与供应商的关系。 
• 熟练使用软件和工具，以及MS Office应用程序（Excel，Word，PowerPoint）， 
• 了解当地和国际运输法规、海关程序和进出口文件者优先考虑。 
• 熟悉电子商务平台和市场有一定了解者更具优势
• 能独立工作

Position:
【IT Support Assistant】

工作内容

• 负责支持和协调操作 WooCommerce 系统和安全工具
• 协助销售团队在网站上传销售产品配套
• 支持团队维护硬件、软件和其他系统
• 确保所有软件、应用程序、网络和其他系统都得到有效和最终的评估、升级、配置、安装和纠正，以实现最佳性能和安全性。

符合职业条件

• 候选人必须至少拥有信息技术/系统/计算机科学或任何相关研究领域的文凭/学位
• 支持 WooCommerce 解决方案的良好知识，出色的问题解决能力
• 熟悉办公技能Word、Excel
• 较强的沟通能力和营销意识
• 积极思考，有责任感，热爱挑战
• 热衷于社交媒体，富有创造力并善于使用各种社交媒体平台
• 基本管理社交媒体平台和 Facebook 广告 具有优秀的解决问题的能力和执行上级交给的任务的能力。

Position:
【Business Administration Assistant】

工作内容

• 处理与行政相关的文书工作并解决行政问题和查询
• 在网站和实时系统中上传产品
• 创建采购订单并与供应商联络
• 负责 HOD 分配的任何其他职责
• 协助活动和新订单向客户发送信息

符合职业条件

• 熟悉办公技能Word、Excel
• 热爱策划，有责任心
• 具有良好的态度和承诺的个性良好的人际沟通技巧
• 善于时间管理，口头和书面沟通，
• 较强的组织能力、解决问题的能力和细节导向

Position :
【Customer Service Assistant】

JOB DESCRIPTION 

• Understand customer inquiries and ensure they are answered and solved their problem 
• Provide a high level of professionalism and competent customer service 
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Quick response and efficient handling of work
• Salary will be discuss upon interview
• Prefer Mandarin Speaking

REQUIREMENT SKILLS 

• Excellent communication skills, with the ability to build and maintain relationships with customer 
• Familiar with Office Skills Word, Excel 
• Personality with good attitude and commitment good interpersonal communication skills 
• Good at time management, verbal and written communication
• Strong work ethic and a can-do attitude
• Ability to work independently

Position :
【Sales & Marketing Assistant】

JOB DESCRIPTION 

• Branding Thinking ensure marketing efforts support corporate goals 
• Manage and strongly familiarity social media platform Facebook, Instagram, Official Website, XHS etc. 
• Assist Create up to trend and attractive digital advertising and marketing content 
• Develop campaign and  marketing plan 
• Participate in short, mid and long term marketing planning – Analyze company online platform and audience targeting 
• Ability to do editing on photo and video editing and content copywriting 
• Assist in digital marketing, such as Facebook Advertising
• Salary will be discuss upon interview
• Prefer Mandarin Speaking

REQUIREMENT SKILLS 

• Familiar with Office Skills Word, Excel 
• Strong communication skills, Good in content writing 
• Proficient in image and video editing software
• Positive thinking, responsible and loves challenge
• Passionate about social media, creative and good at using various social media platforms
• Detail-oriented, positive attitude, willing to learn, able to work independently. 
• Basic Adobe Photoshop knowledge would be advantageous 
• Basic managing social media platform and Facebook Ads 

Position :
【Purchasing Assistant】

JOB DESCRIPTION 

• Assist in order placing process with suppliers 
• Monitor inventory levels and generate purchase orders 
• Coordinate with suppliers to obtain product information, negotiate pricing, product quality, delivery, or returns. 
• Conduct market research to identify new suppliers, products, and emerging trends to stay competitive in the e-commerce industry. 
• Maintain strong relationships with existing suppliers, evaluating their performance and exploring opportunities for cost reductions or improved terms. 
• Provide support in resolving customer inquiries or complaints related to product availability, shipping delays, or quality concerns.
• Salary will be discuss upon interview
• Prefer Mandarin Speaking

REQUIREMENT SKILLS 

• Candidates must possess at least Diploma /Degree in Business Administration, Supply Chain Management or any related field of study. 
• Proven experience in purchasing, procurement, or supply chain management, preferably within an e-commerce or retail environment. 
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with suppliers. 
• Proficiency in using software and tools, as well as MS Office applications (Excel, Word, PowerPoint). Knowledge of local and international shipping regulations, customs procedures, and import/export documentation is a plus. 
• Familiarity with e-commerce platforms and marketplaces is advantageous. 
• Ability to work independently

Position :
【IT Support Assistant】

JOB DESCRIPTION 

• Support and coordinate operating WooCommerce systems and security tools
• Assist Sales team to upload sales product package in website
• Support the team in maintaining hardware, software, and other systems
• Ensure all software, applications, networks and other systems are efficiently and conclusively assessed, upgraded, configured, installed and rectified for optimum performance and security.

REQUIREMENT SKILLS 

• Candidates must possess at least Diploma /Degree in Information Technology / System/ Computer Science or any related field of study.
• Good knowledge to support WooCommerce solutions
• Familiar with Office Skills Word, Excel 
• Strong communication skills and Marketing Sens
• Positive thinking, responsible and loves challenge
• Passionate about social media, creative and good at using various social media platforms.
• Basic managing social media platform and Facebook Ads
• Have excellent problem-solving skills and ability to execute through on the task given by a superior.

Position :
【Business Administration Assistant】

JOB DESCRIPTION 

• Handle administrative related paperwork and resolve administrative issues and inquiries
• Upload product in website and live system 
• Create Purchase order and liaise with supplier
• Responsible for any other duties assigned by the HOD
• Assist to send message to customer for new events and new orders

REQUIREMENT SKILLS 

• Familiar with Office Skills Word, Excel 
• Passionate about planning and responsible
• Personality with good attitude and commitment good interpersonal communication skills
• Good at time management, verbal and written communication,
• Strong organizational skills, problem solving skills and detail orientation
• Opportunity to become a permanent employee after graduation

Internship Post:-

• Customer Service Internship
• Purchasing Internship
• Opportunity become a permanent employee after graduation
• Allowance Internship will be discuss upon interview
• Mandarin speaker

Internship Post:-

• 毕业后有机会成为正式雇员
• 实习津贴将在面试时讨论
• 中文会话

• Annual Leave, Replacement Leave 
• Quarterly annual performance bonus 
• Travel, Party 
• Provide Laptop 
• KWSP, SOSIAL 
• MC Claims 
• Birthday Event 
• Encourage staff participate in HRDF training 
• Rewards points can purchase high-quality products from domestic and foreign suppliers

Qualification : Diploma, Degree
Language : Mandarin, English, Malay
Familiar : Word, Excel
Requirements : Strong Communication, Good in Content Writing and Editing

Send your CV : hr.mummygrab@gmail.com
Website ： https://www.mummygrab.com.my/
Facebook : MummyGrab Malaysia
Contact number : 012-7361406 (Attn: Peggy)
Address : Sungai Pelek, Selangor.
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